Returns & Repairs

  CART ()

My Guarantee

With every product that I create, I strive for the absolute highest level of quality. I will very rarely place items for sale that have any visible flaws, and in the event that I do, I will always be very upfront and descriptive about any flaws that exist. Despite my best efforts at quality, issues can and do occassionally arise. A product that was dropped, exposed to extreme weather/moisture conditions, or generally just abused can sustain damage, like anything else. As a craftsman, quality and longevity are critical tenants of my business, and I strive to have a 100% satisfaction rating from my customers. As such, I have the following policy for returns and repairs:

Returns

You can return or exchange any unused or defective merchandise by mail. Returns made within 30 days of the order shipment date will be refunded to the original form of payment.

Repairs

If any product that was purchased through the Spindlecraft site becomes damaged or broken, I will do my best to make repairs where possible, free of charge. It should be noted that not all products can be fixed, depending on the severity of the problem. Additionally, depending on the materials that were used for the product, they may be unavailable for replacements to be made. Because of the unique nature of wood, it can be difficult to recreate pieces that match a previously created piece. Part of the appeal of my work is that no two pieces are the same. With that said, I will do my best to recreate a damaged piece as closely as possible.

To submit a return or request a repair

Your first step to submit a return or to request a repair would be to email me with the nature of the issue. From there, you will need to ship the product to:

Spindlecraft
221 N 5th Street
Philipsburg, PA 16866

Once the product has been received, either a full refund will be issued, or the repair process will begin. If a repair is being done, once the repair is completed, the product will be shipped back to the return address.

Custom Orders

One of my true passions is creating custom pieces that will have special meaning to their recipients. If you want something custom made, I am more than happy to work with you in coming up with something you or a special someone will love. To get started, fill out the form, or send me an e-mail at info@spindlecraft.com.